You are hereJared DeShields
Jared DeShields
Jared DeShields joined Williams in 1997 as a member of the IT Professional Development Program (PDP). As part of the PDP, Jared rotated job roles across various disciplines including Network Engineering, Database Administration, Application Development, and System Engineering. After “graduating” from the PDP, Jared served as project manager, application product manager, Business Unit Service Delivery Manager, and Manager of the internal IT Consulting Company. He is currently responsible for Service Management functions across IT and has the overall responsibility for ITIL process adoption within Williams. Jared earned his BBA from the University of Oklahoma (May, 1997) with an emphasis in Management Information Systems.
An overview of the industry standard IT service management framework (ITIL) and how it applies to, and works in conjunction with KM efforts. Aside from providing a high-level overview of the basics of ITIL (including the overall objectives of the framework, and who might be impacted by it), this discussion will dive into how ITIL and KM can co-exist, and how a practical application of either KM or ITIL can enhance the prospect of success for either initiative. Additionally, the future of these two concepts and ideas and how they will work together will be explored.
| Attachment | Size |
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| DeShields_-_KPM_Symposium_2011_ITIL_and_KM.pdf | 293.3 KB |
