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Phillip W. Barnett


By admin - Posted on 16 July 2011

Phil Barnett is Managing Director supporting PricewaterhouseCoopers’ Advisory/People & Change Practice. He is former Operations and Strategy Leader of the US firm’s internal Knowledge Services Organization (KSO) and guided the implementation of its design, including change management, learning & development, finance, and project management, and value reporting for leadership. PwC’s KSO provides its partners and staff with the most up-to-date online client and industry sector knowledge while managing large portfolios of both acquired and proprietary knowledge assets. The KSO also manages PwC’s online presence, both internally through its myKcurve staff portal, and its website, pwc.com. KSO operations also include units who manage intellectual property compliance and content standards, technical and industry sector knowledge portfolios, and editorial consulting. Phil is currently working on network-wide process improvements for PwC’s research operations, including the integration of local and off-shore research talent and enhanced research design and development capabilities. Prior to joining PwC, Phil worked for The Dow Chemical Company’s Intellectual Asset Management (IAM) program, where he lead the creation of new corporate-wide knowledge management processes for IP including asset taxonomies, trade secrets management, internal benchmarking, value accounting, and enhancement of new product development pipeline systems. His management experience includes the role of global intellectual asset manager for two of Dow’s largest specialty plastics businesses.

Phil consults with PwC clients on large projects focused on effective knowledge management and the identification /valuation of intangible assets in healthcare, consumer products, OEM automotive, chemicals, oil & gas, professional services, and info-comm sectors. He delivers services often in the context of performance improvement, M&A, licensing, divestiture, and international tax initiatives.

Outside PwC, Phil is Vice President of Education for the Licensing Executive Society -USA and Canada, former VP of Local LES Chapters. He is also a member of the Product Development and Management Association (PDMA.) He is a Certified Licensing Professional, and received Bachelor and Master of Science degrees from Stephen F. Austin State University, Texas.

Presentation: 
Business Value from Knowledge Management: Sharing Our KM Measurement Experience

In PwC's transformation of KM through the evolution of its Knowledge Services Organization, Phil Barnett will discuss some typical measures that can be applied to KM performance improvement programs/projects as well as explore some of the more innovative approaches he and his PwC team devised to gauge and measure organization change. Impact measures must test for people behaviors beyond clicks, and link to leadership's priorities and balanced scorecard . With a clear focus on strategic intent, whether it is innovation and new product development, increased collaboration and sharing, or service quality and customer retention, KM metrics can inform leaders of both the pace of desired change, and the impact of their resource investment.

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